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Rokde Jewellers respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through www.rjltd.in and our stores, how we use it and the choices you have. It is published in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
When you create an account, place an order, book an appointment or join a savings scheme, we collect information such as your name, phone number, email address, delivery address, date of birth and, where required by law for high-value purchases, your PAN. When you browse the Website we also collect device and usage information through cookies to keep your cart, remember your preferences and improve our services.
We use your information to process and deliver orders, issue invoices, provide warranty and buyback services, send order updates on SMS/WhatsApp/email, personalise your shopping experience, prevent fraud and comply with legal obligations including hallmarking and tax laws. With your consent, we may send you offers and new-collection updates; you can opt out at any time from your account or by contacting us.
We do not sell your personal information. We share it only with trusted service providers who help us operate — secure logistics and insurance partners for delivery, payment gateways for processing transactions, and IT service providers who host our systems — each bound by confidentiality obligations, or where disclosure is required by law.
All transactions on the Website are encrypted, and payment card details are processed by RBI-authorised payment gateways — we never store your card information. Personal data is retained only as long as needed for the purposes described above or as required under applicable law (for example, invoice records under tax legislation).
You may access and correct your information from your account, request a copy of the data we hold about you, or ask us to delete data that we are not legally required to retain. Write to customerservice@rjltd.in and we will respond within a reasonable time.
Data queries and grievances: Rokde Jewellers Limited, Rajrang Building, Badkas Chowk, Mahal, Nagpur - 440032, Maharashtra. Email: customerservice@rjltd.in · Toll-free: 1800-268-1010.